Thank you for choosing Spadriana Manila, the first home spa in the Philippines specializing in wood therapy and personalized wellness treatments.
Please review our Terms and Conditions, as well as our Return and Refund Policy below.
TERMS AND CONDITIONS
Booking Policy
- Appointments must be scheduled at least 2 hours before the preferred time.
- A ₱200–₱500 reservation fee may apply for advance bookings and will be deducted from the total payment.
- Clients are encouraged to confirm their booking through chat or call before service dispatch.
Cancellation Policy
- Cancellations made at least 3 hours before the appointment are free of charge.
- Same-day cancellations or last-minute changes (less than 3 hours before the schedule) will be charged 50% of the total service fee.
- If the therapist is already on the way or has arrived, the full service fee will be charged.
Service Policy
- Our therapists are licensed and trained to perform Spadriana Manila’s signature techniques.
- Clients are expected to maintain a safe and respectful environment during service.
- Any form of harassment or inappropriate behavior will result in immediate termination of the session without refund.
Health and Safety
- Please inform us beforehand of any medical conditions, allergies, or injuries.
- We reserve the right to decline or adjust services for safety reasons.
- All equipment, towels, and tools are sanitized before every appointment.
Payment Methods
- We accept cash, GCash, and bank transfer.
- Full payment must be settled after the service unless otherwise stated (for promotions or advance booking).
RETURN & REFUND POLICY
Service Refunds
Refunds or rebookings are valid under the following conditions:
- Therapist was unable to arrive or perform the scheduled service.
- Service was not rendered as agreed upon due to our fault.
- Client cancels 3 hours prior and has paid in advance.
Refunds are not applicable if:
- Client cancels on-the-spot or refuses service upon arrival.
- Service was completed in full and concerns were preference-based.
- Client provided incorrect address or failed to be present during the appointment.
Product Refunds (If Applicable)
- Eligible for return/refund: defective or damaged products upon delivery; unused items within 7 days.
- Not eligible: used or unsealed items, gift vouchers, clearance items, or expired products.
How to Request a Refund or Return
- Email: spadrianamanila@gmail.com with your full name, order number, and reason for request.
- For physical products, ship them to:
Spadriana Manila Admin Office, Navotas City
- Client shoulders the return shipping fee unless the error was on our end.
Processing
- Once your request is received, we will notify you of approval or rejection within 3–5 business days.
- Approved refunds are processed within 7–10 business days via the original payment method.
Contact Us
- Email: spadrianamanila@gmail.com
- Phone: 0969 626 9827
- Address: Metro Manila, Philippines
- Website: www.spadrianamanila.com
